FREQUENTLY ASKED QUESTIONS

HOW DO I MAKE A PURCHASE?

Shopping online with HEMYCA LONDON is easy:

A) Head to the Shop Page

B) Once you have found an item, choose your size and click on the 'Add to cart' button

C) Review the items in your shopping bag by clicking on the Shopping Bag icon at the top of the page

D) Click on 'Checkout' to complete your order

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You will need to create an account with us to place an order.

It’s simple - click the login link at the top of the page and follow the instructions.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential. For more information, please read our Privacy Policy in full.

WHAT PAYMENT METHODS DOES HEMYCA LONDON ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept payment from Visa, Visa Electron, MasterCard, Delta, Maestro, American Express, and PayPal. First time orders must also be sent to the cardholder’s billing address. This process is not only for your security but also so we can verify your details independently. To make sure you do not experience any delays to your order, please make sure that all your details are entered correctly. If you would prefer to place an order by telephone, you can call Customer Care on +44 (0) 207 6554950.

IF AN ITEM IS OUT OF STOCK, IS THERE A WAY I CAN STILL GET THE ITEM?

Yes. We offer a made to order service and would be happy to make you the garment.

WHAT SIZE SHOULD I ORDER?

Most of our garments fit true to size. To ensure you order the correct size, please refer to our Size Guide for exact measurements.  If you are in doubt, please contact the Studio on +44 (0) 207 655 4950.

CAN I MAKE ANY REQUESTS OR SPECIFICATIONS IN RELATION TO THE DESIGN OF MY ORDER?

We offer a made to order basis and we are happy to accommodate special requests whenever possible. Please contact the Studio to discuss your specifications.

AM I ABLE TO TRACK MY ORDER?

Yes. When we dispatch your order for delivery you will receive a tracking number by e-mail. Once in receipt of this tracking number you can check the current status of your shipment.

DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?

Deliveries outside of the EU may be subject to local import taxes, which are your responsibility.

WHEN WILL PAYMENT BE TAKEN FROM MY CREDIT OR DEBIT CARD?

Payment will be taken at the point your order is dispatched. Please note some issuers will place a hold on funds at the point of authorisation; please contact your card issuer for more details.

WHAT SHOULD I DO IF I HAVE TECHNICAL DIFFICULTIES?

Please contact Customer Care on customercare@hemyca.com or call us on +44 (0) 207 655 4950 and we will be happy to assist you.

CAN MY ORDER BE GIFT-WRAPPED AND / OR INCLUDE A GIFT MESSAGE?

All of our orders will come beautifully packaged in HEMYCA LONDON boxes and bags, but if you have a specific requirement, please contact Customer Care on +44 (0) 207 655 4950 or email us on customercare@hemyca.com

HOW DO I CHANGE MY ACCOUNT DETAILS?

You can log into your account through the ‘Log In’ link at the top of any page and edit your name, address and contact details. Alternatively, you can contact Customer Care on customercare@hemyca.com or call us on + 44 (0) 207 655 4950

HOW DO I MAINTAIN MY HEMYCA LONDON ITEMS?

HEMYCA LONDON uses high quality materials. We recommend caring for HEMYCA LONDON garments by using dry cleaning services and storing in a cool, dry location. 

WHERE DO I FIND ITEMS THAT I HAVE SEEN IN THE PRESS?

Please contact Customer Care either by email at customercare@hemyca.com or by telephone on +44 (0) 207 655 4950 and we would be happy to assist you in finding the garment.

HOW DO I CONTACT CUSTOMER CARE?

If you have any questions which are not answered on our website, please contact us at Customer Care either by email at customercare@hemyca.com or by telephone on +44 (0) 207 655 4950 during our office hours of 09.00 - 18.00 Monday to Friday (excluding bank holidays).

CAN I ORDER BY TELEPHONE?

It is possible to make an order by phone. Simply call our customer care team on +44 (0) 207 6554950. After providing us with the details of the item you wish to purchase and your billing information, we will process your order.

HOW WILL I KNOW IF YOU HAVE RECEIVED MY ORDER?

After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. Only after the delivery address has been verified and your credit card details have been approved will your order be accepted and the item(s) shipped. At which point you will receive a second email from us confirming your order has been dispatched. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of- stock piece(s) and your payment for the item(s) will not be processed.

DO YOU DELIVER TO PO BOX ADDRESSES?

No, we do not deliver to PO Box addresses.

WHAT HAPPENS IF I CANNOT REMEMBER MY PASSWORD?

If you have forgotten your password you can request a new one to be sent to you. Simply go to the Login/Register page and click on "Forgot your password?"

DO YOU USE COOKIES?

Yes. In order to get the most out of this site you must have JavaScript and Cookies enabled on your web browser. Please refer to your browser help for guidance on how to check this. Refer to our cookie policy for further information on cookie usage

WHY SHOULD I SAVE MY PAYMENT DETAILS?

If you save your payment details it will make your checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order. You can also track your order status and order history. Your password is unique to your email address and ensures that your account details remain secure. You can access your account information at any time to edit any of your account details. Each time you return to this site, remember to sign in using your email and password.

HOW DO I UNSUBSCRIBE FROM THE HEMYCA LONDON NEWSLETTER?

If you have registered to receive email updates from us, and you no longer wish to receive these, you can remove your email address from our list at any time. All email newsletters sent to you will contain an easy automated unsubscribe link at the bottom and you can opt-out by simply following the instructions.