PRIVACY AND COOKIE POLICY

 

Your privacy is important to us and we recognise the importance of protecting the information you provide to us.  We have a company-wide Privacy Policy that guides how we collect, store and use the information.  The following information is provided by HEMYCA LONDON to enable our online visitors to be fully informed of our Privacy Policies. By visiting www. Hemyca.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

If you are under 16, we require that you inform a parent or guardian about HEMYCA LONDON’S PrivacyPolicy and Terms and Conditions. We also require their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with HEMYCA LONDON.

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link and HEMYCA LONDON is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.

If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Policy please contact us: Registered offices: Suite 209 | 28-42 Clements Road | Ilford | Essex | IG1 1BA Registered in England and Wales Company No 06801829

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

We collect personal information from you when you:

1. Sign up for our mailing list;

2. Create an account;

3. Purchase a product from us;

4. E-mail us or post content on our social media pages.

We only use the information you provide to us in accordance with our Terms and Conditions. You warrant that the information you give us is true, accurate and current and you shall inform us of any changes made to it. You shall not pretend to be any other person when providing us with this information.

By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing addresses so that we can process and fulfil your order.

Saved card details will only be used to process your order, using our payment partner’s system. It will never be shared with any other third party. Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

HOW MAY YOUR INFORMATION BE USED

HEMYCA LONDON may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. 

Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.  Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We do not sell your details to third party marketing companies.We shall not sell, share, hire or otherwise deal in any of your personal information with third parties unless you give us specific permission to do so when you register through a subsequent affirmative confirmation on the Services. 

We will make your personally identifiable information available to other companies or people when we use third parties to provide specialised services such as delivery, customer support and special products or service that you have requested. These companies are only allowed to use the information in order to help us fulfil our Services to you.  We do not provide your information to these companies for their own permanent use.

We may use your personal information for our own internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitor's needs.

HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION HEMYCA LONDON MAINTAINS

If for any reason you are concerned that the personal information held by HEMYCA LONDON is not correct, please visit the website and, after logging into the site, using the ‘Sign In’ menu on the home page, your personal information will be made available for review and change in the ‘My Account’ section. Only you or our Customer Care department, upon your request, may access your personal data from the website using your password and User ID. 

You are able to change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at customercare@hemyca.com and we will amend your personal details.

COMPETITIONS AND SURVEYS

From time to time, we may provide you the opportunity to take part in competitions or surveys on our Services. If you participate, we will request certain personal information from you. Participation in these surveys or competitions is completely voluntary and you have a choice about whether or not to disclose this information. Your personally identifiable information may be used to contact you for winner notification, prize delivery confirmation or other related purposes.  We will never share personally identifiable information you provide through a competition or survey with other third parties unless we give you prior notice and choice.

DATA SECURITY OF PERSONAL INFORMATION

To help ensure that your personal information is safe and secure, we use security systems to encrypt your personal details, making it virtually impossible for them to be read over the internet. We take reasonable care, in so far as it is in our power to do so, to keep your details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering through the Services.

COOKIES

A cookie is a small amount of data sent from our server and stored on your computer hard drive. Cookies that are strictly necessary for the operation of the Website: Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary for the sale of products requested by you and without them the Website cannot operate as intended.

Other uses of cookies (where you have consented to such use): Where you consent to us doing so, we also use cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way). We use cookies and other such devices to allow us to understand who has seen which pages and advertisements on the Website, to determine how frequently particular such pages and advertisements are visited, to determine the most popular areas of the Website and generally in order to monitor usage of the Website. Where you consent to us doing so, we may also use cookies and other such devices to: 

-To allow you to carry information across pages of our Website and avoid having to re-enter information; - within registration to allow you to access stored information; - to help us recognise you as a unique visitor, when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly; - speed up searches; and/or - within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.