WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
We collect personal information from you when you:
1. Sign up for our mailing list;
2. Create an account;
3. Purchase a product from us;
4. E-mail us or post content on our social media pages.
We only use the information you provide to us in accordance with our Terms and Conditions. You warrant that the information you give us is true, accurate and current and you shall inform us of any changes made to it. You shall not pretend to be any other person when providing us with this information.
By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing addresses so that we can process and fulfil your order.
Saved card details will only be used to process your order, using our payment partner’s system. It will never be shared with any other third party. Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
HOW MAY YOUR INFORMATION BE USED
HEMYCA LONDON may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account.
Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We do not sell your details to third party marketing companies.We shall not sell, share, hire or otherwise deal in any of your personal information with third parties unless you give us specific permission to do so when you register through a subsequent affirmative confirmation on the Services.
We will make your personally identifiable information available to other companies or people when we use third parties to provide specialised services such as delivery, customer support and special products or service that you have requested. These companies are only allowed to use the information in order to help us fulfil our Services to you. We do not provide your information to these companies for their own permanent use.
We may use your personal information for our own internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitor's needs.
HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION HEMYCA LONDON MAINTAINS
If for any reason you are concerned that the personal information held by HEMYCA LONDON is not correct, please visit the website and, after logging into the site, using the ‘Sign In’ menu on the home page, your personal information will be made available for review and change in the ‘My Account’ section. Only you or our Customer Care department, upon your request, may access your personal data from the website using your password and User ID.
You are able to change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at firstname.lastname@example.org and we will amend your personal details.
COMPETITIONS AND SURVEYS
From time to time, we may provide you the opportunity to take part in competitions or surveys on our Services. If you participate, we will request certain personal information from you. Participation in these surveys or competitions is completely voluntary and you have a choice about whether or not to disclose this information. Your personally identifiable information may be used to contact you for winner notification, prize delivery confirmation or other related purposes. We will never share personally identifiable information you provide through a competition or survey with other third parties unless we give you prior notice and choice.
DATA SECURITY OF PERSONAL INFORMATION
To help ensure that your personal information is safe and secure, we use security systems to encrypt your personal details, making it virtually impossible for them to be read over the internet. We take reasonable care, in so far as it is in our power to do so, to keep your details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering through the Services.
A cookie is a small amount of data sent from our server and stored on your computer hard drive. Cookies that are strictly necessary for the operation of the Website: Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary for the sale of products requested by you and without them the Website cannot operate as intended.
-To allow you to carry information across pages of our Website and avoid having to re-enter information; - within registration to allow you to access stored information; - to help us recognise you as a unique visitor, when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly; - speed up searches; and/or - within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.